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ALL YOU NEED TO KNOW ON
 

Delivery & Returns

 
 
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Shipping.

 

FREE DELIVERY AUSTRALIA-WIDE

Regular delivery FREE Australia-wide. Express delivery is AUD5 per order within Australia (1-2 business days). Delivery to New Zealand by Registered Airmail is a flat rate of AUD15 (5-7 business days).

Rest of the World by Registered Airmail is a flat rate of AUD20 (5-15 business days).

As soon as your order has shipped from our warehouse you receive an update by email, confirming successful shipment and a tracking number. The Hides shall not be held responsible for delays in shipments caused by weather conditions, International customs issues or any other circumstances beyond our control.

If a standard order is placed over the weekend, the earliest it will ship is Monday.

 
 

 
 

Returns.

 

WE WANT YOU TO BE HAPPY

If you'd like to return your Hides product, please drop us a line at hello@thehides.com.au within 14 days of purchase. We'll email you a Shipping Label to attach to your parcel, to pop in the post back to us.

The returned goods must be returned in their original packaging and in perfect, unused condition. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection status. A refund or exchange will then be actioned.