DELIVERY + RETURNS

DELIVERY.

We ship orders Monday to Friday 9am-3pm AEST with exception of Australian National Holidays.

Kindly note that all orders are subject to payment clearance and stock availability.

As your order is received, we will send an order confirmation by email. Once your order is beautifully packaged and ready to go we will send you a second email with a tracking number so you can follow your package as it makes its way to you.

AUSTRALIAN SHIPPING.
Regular delivery 3-5 days FREE
Express delivery 1-2 days 5 AUD

 

INTERNATIONAL SHIPPING.
New Zealand Registered Air 5-7 days 15 AUD
USA + Canada Registered Air 5-10 days 20 AUD
UK + Europe Registered Air 5-15 days 25 AUD
Asia Registered Air 5-10 days 20 AUD

 

IMPORTANT SHIPPING INFORMATION.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability. 

All International orders are shipped via Australia Post and may be subject to local import duties and taxes, which you are responsible for.

If you refuse your order or if we cannot deliver the goods because of incorrect address information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.

 

RETURNS + EXCHANGES

The Hides has a 14-day return policy: you have 14 days from when your order is delivered to ship/post it back for a refund or exchange.

Please drop us a line by email to orders@thehides.com.au including your order number before returning any items. We'll email you a Shipping Label to attach to your parcel, to pop in the post back to us.

We handle returns and exchanges during business hours 9am - 6pm AEST.

HOW TO RETURN?

Pack your order in the original shipping box, or equivalent.

Sign and place the provided return shipping label on the box and hand in at your local Australian Post office or box. Please note that you will bear the cost of return shipping (10 AUD), deducted from your refund.

Once we have received your return safe and sound, your refund will be credited to the same payment method from which the order was originally paid. Please allow up to 7 business days.

The returned goods must be returned in their original packaging and in perfect, unused condition. 

HOW TO EXCHANGE?

Purchased items are exchangeable into a different size or colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Email us at orders@thehides.com.au

IMPORTANT INFORMATION.

Make sure all products are exactly as you received them, with tag and seal still attached.

All shoes must be tried on a carpeted surface until you have decided to keep them.

We prefer that items are returned through The Hides return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport at your own risk.

QUALITY GUARANTEE.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.